You are responsible to pay the shipping costs. We use Canada Post for most deliveries. You are also responsible with providing us with accurate mailing information. If a package is mailed to the wrong address because you provided us with an incorrect address Next Level is not responsible for and will not reimburse or replace or offer a discount.
If mail it wrong then we will correct it at our expense and we apologize in advance if this happened to you.
Return & Exchange Policy
If you have not set up or used your products or touched them to the ground or in any way shape or form used the product; then your return will be considered and decided by the management staff working that day. RETURNS ARE CONSIDERED AND NOT GUARANTEED.
If you break your board within the first hour of the first session provided that it was purchased, set up and used all within the same hour; your board will be replaced ONCE.
If you break your board 1 hour and 1 second after purchasing it; your board will not be replaced.
For clothing we can do returns 30 days after purchase provided the clothing was not worn or used or if it is obvious to the management staff working that day that it is a manufacturers defect then your return will be considered and decided by the management staff working that day. RETURNS ARE CONSIDERED AND NOT GUARANTEED.